GoPro offers an out-of-the-box complaint management solution. The solution handles complaints initiation, stakeholder involvement, and collaboration. The solution also improves quality and effectiveness of internal processes, and offers real-time reporting.
GoPro provides online access to services and tracking of complaints for all involved parties. Complaint forms offer guidance with each step, and citizens or customers gain a clear overview of submitted complaints and real-time updates on their resolution. With easy online complaint reporting, and highly configurable process management, complaints are resolved faster and in accordance with compliance requirements.
In addition, GoPro provides integrated tracking and reporting, which accurately measures problem areas and provides important insight. With GoPro, companies and organisations can significantly improve response times, build trust, and streamline internal processes.