GoPro Self Service is an online portal for external stakeholder collaboration capabilities. By extending GoPro advanced case management to external parties, it allows the organisation to create and maintain secure communication and collaboration with customers and citizens.
It facilitates automatic case creation, which minimises the time case workers spend on registration, reduces errors, ensures that work is fast and efficient. External parties, users and custemers gain a clear overview available services, their communications, applications, and status updates. The Self Service portal increases operational transparency and reduces the customer servicing workload, as customers can observe their cases and requests move through the internal process without having to make costly and time-consuming phone calls.
GoPro Self Service also provides secure stakeholder collaboration, allowing case and documents in GoPro Foris to be shared with external stakeholder.